IT BS Help

Outlook crash on startup

in Windows

Outlook crash due to corruption in Outlook data file (.pst or .ost)

 

To resolve this problem, please use the Microsoft Outlook Inbox Repair Tool to repair your Outlook data file.

  1. Exit Outlook.
  2. Browse to the following folder:

    C:\Program Files\Microsoft Office\Office14

  3. Double-click Scanpst.exe.
  4. In the Microsoft Outlook Inbox Repair Tool dialog box, click Browse.
  5. Locate and select your Outlook data file (.pst or .ost), then click Open.

    On a Windows 7 or Windows Vista client, the default location for Outlook data files in Outlook 2010 is:

    (.pst file)

    C:\Users\username\My Documents\Outlook Files

    (.ost file)

    C:\Users\username\AppData\Local\Microsoft\Outlook

    Note: To see this path for the .ost file, please ensure hidden files and folders are visible using the following steps:a.       On the Start menu click Computer.

    b.      Click Organize and then click Folder and search options.

    c.       On the View tab, enable the Show hidden files, folders, and drives option.

    d.      Click OK.

     

    On a Windows XP client, the default location for Outlook data files in Outlook 2010 is:

    (.pst file)

    C:\Documents and Settings\username\My Documents\Outlook Files

    (.ost file)

    C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook

    Note: To see this path for the .ost file, please ensure hidden files and folder are visible using the following steps:a.       On the Start menu click My Computer.

    b.      On the Tools menu click Folder Options.

    c.       On the View tab, enable the Show hidden files and folders option.

    d.      Click OK.

  6. In the Microsoft Outlook Inbox Repair Tool dialog box, click Start.
  7. After your file has been scanned, please review the information reported in the Microsoft Outlook Inbox Repair Tooldialog box.

    Important: Please keep the Make backup of scanned file before reparing checkbox enabled so the Microsoft Outlook Inbox Repair Tool backs up your Outlook data file before performing a repair operation.

  8. Click Repair.
  9. After the repair operation has completed, click OK.

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